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Commercial Awareness Compass

Champagne super-probe: CMA investigates Ticketmaster over Oasis ticket sales

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Henry Nelson-Case

Henry is a Senior Associate at Thrive Law, with a background in both private practice and in-house. His expertise spans across IP technology and comms commercial litigation.

Published Thu, 08 May

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Perhaps spurred on by the collective disappointment from millions of Oasis fans who couldn’t get tickets and are now truly ‘looking back in anger’, the Competition and Markets Authority’s (CMA) probe into Ticketmaster, initially launched in September 2024, has now struck a fresh chord. Ticketmaster, which sold over 900,000 Oasis tickets, allegedly misled customers through unclear pricing practices, notably by tagging specific seats as “platinum” and selling them at 2.5 times their original value. Initial murmurs speculated this was caused by demand-driven ‘dynamic pricing’, administered through a mysterious algorithm, seemingly intent on antagonising Oasis fans.

Could regulatory scrutiny lead Ticketmaster to overhaul its ticketing practices? What are the broader implications for major live events and consumers? Will this ultimately result in fairer pricing?

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