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Perhaps spurred on by the collective disappointment from millions of Oasis fans who couldn’t get tickets and are now truly ‘looking back in anger’, the Competition and Markets Authority’s (CMA) probe into Ticketmaster, initially launched in September 2024, has now struck a fresh chord. Ticketmaster, which sold over 900,000 Oasis tickets, allegedly misled customers through unclear pricing practices, notably by tagging specific seats as “platinum” and selling them at 2.5 times their original value. Initial murmurs speculated this was caused by demand-driven ‘dynamic pricing’, administered through a mysterious algorithm, seemingly intent on antagonising Oasis fans.
The Competition and Markets Authority (CMA) is investigating Ticketmaster for potential breaches of consumer protection law. Issues arose from unclear platinum ticket pricing, costing nearly 2.5 times more than equivalent standard tickets. Despite speculation, no evidence of algorithmic pricing was found, but confusion stemmed from staggered ticket releases.
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