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Commercial Awareness Compass
Malware in aisle five: M&S cyber attack causes chaos
Emma Lilley
Published Thu, 22 May
With Easter’s cyber attack causing store chaos, battering its stock price, and even sending Percy Pigs into hiding from the shelves, it’s fair to say Marks & Spencer (M&S) hasn’t had an ideal few weeks. The top and possibly most costly part of its cyber response shopping list being the legal must-buy: protecting consumer data.
Beyond the noise, the incident offers an expensive case study in cyber incident response, touching on everything from regulatory requirements to brand management, served with a side of retail-specific risks and national implications.
Could improved security measures have prevented this crisis? What legal challenges now await M&S, and how will this influence future business operations and cybersecurity standards?
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